FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
ABOUT MY PRODUCTS
WHAT DO YOU OFFER?
I create custom party decorations including:
- Custom Cake toppers (multiple options for all budgets)
- Cupcake Toppers
- Banners
- Gable boxes
- Stickers
All items are designed and made in Australia with love!
WHAT'S THE DIFFERENCE BETWEEN TOPPER TYPES?
Printed flat - A budget friendly option, no layers, all printed in one flat image. (this may affect image colour and special effects. eg, metalics and embossing)
Double layer - A nivce alternative of 2 Layers only still making the cake topper POP
3D - 4+ Layers, allowing for more details to pop and give that "wow!"
DO YOU ACCEPT CUSTOM REQUESTS?
Absolutely!
I love creating your visions and working with nnew theme's, just get in touch and I’ll work with you to create something special!
ORDERING & SHIPPING
LOCAL PICK UP?
Local pick up is available and should be an option at check out, please contact me if you cannot find it!
WHY IS THERE A 2 WEEK LIMIT?
I work on need by dates to ensure your topper will arrive in time, a 2 week limit allows time to make and post and have it arrive before your date.
DO YOU SHIP INTERNATIONALLY?
At this stage unfortunately no.
OTHER QUESTIONS
DO YOU OFFER REFUNDS?
Due to the nature of the product being custom, there will be no refunds on change of mind. If there is an issue with the order i will do my best to make it right!
I MADE A MISTAKE ON MY ORDER
I get it!
sometimes we can write the wrong age, please contact me ASAP, if i havent started your order it is an easy fix. If your order has been started a fee will likely incur.